Techmatrix Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.techmatrixuk.com or use our IT consultancy and digital services.
Techmatrix Limited is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information:
- Identity & Contact Details: Name, email address, telephone number, and company name when you submit an enquiry, request a quote, or contact us.
- Technical & Usage Data: IP address, browser type, operating system, pages visited, and browsing behavior gathered automatically through standard cookies
- Transaction Data: Details of services requested, contracts, and billing information (payment processing details are handled directly by secure, regulated third-party payment gateways; we do not store full payment card details on our servers).
2. How We Use Your Information
We process personal data only when we have a legal basis to do so, including:
- Service Delivery: Providing, managing, and delivering our IT, web development, and digital consultancy services.
- Communication: Responding to your enquiries, customer support requests, and billing notices.
- Business Operations: Administering our website, maintaining network security, and ensuring quality assurance.
- Legal Compliance: Fulfilling statutory obligations, financial accounting, and anti-fraud regulations.
3. Data Sharing and Transfers
We do not sell, rent, or trade your personal information. We may share necessary details with:
- Trusted third-party service providers (such as hosting platforms, cloud infrastructure providers, and payment processors) solely to facilitate our services under strict confidentiality agreements.
- Legal or regulatory authorities where required by UK law or court order.
Where data is processed outside the UK, appropriate safeguards (such as standard contractual clauses or adequacy regulations) are implemented.
4. Data Security & Retention
- We use robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, or disclosure.
- We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with tax/legal obligations, or resolve commercial disputes.
5. Your Rights Under UK GDPR
Under UK data protection laws, you have the right to:
- Access a copy of your personal data held by us.
- Request rectification of incorrect or incomplete records.
- Request erasure of your personal data ("right to be forgotten") where applicable.
- Object to or restrict processing of your data.
- Data portability.
To exercise any of these rights, contact us at info@techmatrixuk.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
6. Cookies
Our website uses standard cookies to ensure optimal functionality and monitor traffic performance. You can manage or disable cookies at any time via your browser settings.
7. Contact Us
If you have questions regarding this Privacy Policy, please contact us at: